Frequently Asked Questions

We aim to cover any questions you may have as outlined below. If you need to ask any questions about our pet urns and keepsakes call on 0434 180 839 or simply click on this link to contact us online info@furrysouls.com.au

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[accordion-item title=”Sizing”]

Our urns cater for pets weighing from 1kg up to 65kg’s and are suitable for holding the ashes of cats, dogs, rabbits, ferrets, guinea pigs, mice, birds and small reptiles.

Determining the quantity of ash you will receive from the pet crematory is difficult as crematory service processes vary. A general guide is one cup per 9 kg’s. We freely exchange if you need a different size pet urn, but it must be unused and returned in its original condition. Alternatively, we recommend that you buy the next size up if you are unsure.

To determine the appropriate pet urn volume capacity needed for a pet, the average guide is that 2.2 kilo of body weight (during a healthy state) = one cubic inch. For example, a 20 kg pet would require an urn with at least 44 cubic inches volume capacity for remains. This can vary slightly.

Size	Volume	Capacity (weight of pet)
Standard Urn: (vase style)
6” small	600ml	up to 17kg
7” medium	1.2ml	up to 44kg
8” large	2.3ml	up to 65kg
Circular Urn: (jar style)
small	450ml	up to 14kg
medium	650ml	up to 17kg
large	1.1L	up to 35kg
Figurine Cat Urn medium	26 cubic”	up to 12kg
Keepsake Urns	35-50ml	2-3 teaspoons of ash

Keepsake Urn:

Keepsakes are designed to hold a token of your pet’s ashes to remember them by. Many people like to scatter their pet’s ashes in a special place and keep some as a memorial tribute to their beloved pet.

Example of Dog Breed Size (weight):

Toy dog breeds	4.5 kg’s or less
Small dog breeds	4.5 to 11.4 kg’s
Small to Medium dog breeds	11.4 to 23 kg’s
Large dog breeds	23 to 34 kg’s
Very large dog breeds	34 kg’s plus

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[accordion-item title=”Cremation”]

Cremation has become the standard in caring for a beloved pet that has passed. Our hope is to ease the process by offering a wide variety of pet memorial urns for a more personalized touch and help keep the memories alive forever.

All living organisms have life energy, cremation is a means to set it free. Energy can never be destroyed, it can only change forms. Hence the explanation for releasing the spirit or soul by fire has been the practice for thousands of years in most human cultures.

How do I organise for my pet to be cremated?

Melbourne, Victoria

Pet Cremation Services – Lethbridge, Victoria

Phone (03) 5281 7239 or (03) 5281 7153

Bamganie Environmental Services Pty Ltd trading as Pets Cremation Service

Provides Friendly, Caring, Personalised and Prompt Service throughout Victoria and Southern New South Wales.

We are a family of animal devotees who offer the highest standard of companion animal bereavement services.
We understand your feelings of loss for such a special and much loved family member.

We have facilities to collect, then cremate or bury all companion animals :
birds, rodents, cats, dogs, sheep, horses, etc…

ACT

Paw Bearers – ” For humans that care”

Paw Bearers are in Queanbeyan and also service the NSW Coastal regions. Louise and Luke guarantee a compassionate and caring service and can collect your beloved pet from your home or vet.

0413130918

www.pawbearers.com.au

Tasmania

Cornerstone Pet Crematorium Launceston

www.cornerstonepetcrematorium.com.au

0417 108 615

Cornerstone Crematorium service can give you peace of mind, knowing that your beloved pet is in compassionate hands and will be cared for with dignity and kindness.

Should you require our services:

we can pick-up your loved one from your home or Veterinary Clinic / Hospital. We offer a 7 day a week pick-up (some charges may apply); or
you may bring your pet to our facility at Breadalbane (appointment essential).

All pets are individually cremated and the ashes will be returned to you in a presentation of your choosing. This will usually take about 3 days.

Vets

Alternatively, we recommend using your local Vet to organise the cremation of your pet. Most Vets are happy to manage the process completely and return your pets ashes in a temporary container for you to transfer into your urn. Alternatively you can give the urn to your Vet and have the ashes returned to you already transferred.

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[accordion-item title=”Quality”]

Our Pet Urns are made from the highest quality using intricate engraving to enhance the design.

individually crafted and finished by hand
premium quality brass and metals
elegant detail and beautifully ornamented
securely fastened screw in lid which can be permanently sealed.

Some of our urns have intricate engraving and therefore cannot be engraved with your pet’s name. We recommend you asking an engraving specialist for advice, as we take no responsibility for damage made by engraving.

We are in the process of having urn medallions made that can be engraved and sit around the neck of the urn on a matching chain.

Where can I place the urn?

Furry Souls provides a beautiful collection of stylish hand made urns for pets.

Our collection is unique and has been designed to compliment your décor and can sit nicely anywhere in your home.

They are made of high quality solid brass and metal making them durable and non- breakable. They can be placed outside as a memorial to your pet or buried in your pet’s favourite place in the garden.

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[accordion-item title=”Delivery”]

We use Australia Post, or Courier, as our preferred supplier of delivery service and your parcel will be delivered by registered mail or by a pre-paid satchel with tracking number. This service is free and it reduces the risk of losing your item and can be used for compensation in the unfortunate event of a loss.

Please note that you must thoroughly check your parcel for damage caused in transit PRIOR to signing for it. If the parcel is signed for and transit damage is evident, insurance is voided. Please note that whilst we take great care with packaging, Furry Souls cannot be held liable for any loss, damage or discrepancies that occur during transit.

International Delivery

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to buying. It is also recommended to check if there are any quarantine requirements particularly if buying any wooden urns. Although our urns have been fumigated prior to entry into Australia, some countries may require further fumigation upon arrival into your country.
Customs fees are normally charged by the freight company or collected when you pick the item up. These fees are not additional delivery charges.

Overseas orders will be shipped by airmail at buyer’s expense. Freight and handling for overseas orders can be calculated before submitting your order and billed accordingly. Insurance will be included in the shipping price and goods must be signed for upon receipt. Furry Souls cannot be held liable for any loss, damage or discrepancies that occur during transit.

For any enquires please email sales@furrysouls.com.au

How long will it take to receive my order?

We allow up to 48 hours handling time to despatch your item and it will be posted registered mail upon receiving full and cleared payment.

Allow 3-7 business days for delivery within Australia.

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[accordion-item title=”Returns Policy”]

Buy With Confidence

We offer a no questions asked, 100% Satisfaction Money Back Guarantee. If for any reason, within 7 days from receipt of item, you are not satisfied with the item, return it in its original condition with a copy of the order and we will refund your money excluding delivery cost. We regret we cannot pay for return postage costs.

Please send your item via registered mail as Furry Souls cannot be held liable for any loss, damage or discrepancies that occur during transit.

Please keep proof of postage and send all returns to:

Furry Souls

PO BOX 199

Elwood, 3184

Victoria

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[accordion-item title=”Payment Option”]

Customers within Australia

Pay Pal

Make a fast and secure payment through Pay Pal online using your credit card or bank account. It’s easy and ensures that your transaction is safe and secure. All transactions are in Australian dollars (AUD$).

Direct Deposit

Direct Deposit details will be provided to the buyer at check out. Please allow 3-7 working days for processing. Please remember to place your invoice number and name on your transaction details.

Credit Card

We accept VISA and Mastercard

eWay

Credit Card Processing and e-commerce solutions from eWAY – payment gateway provider with full PCI Compliance. Accept Credit Cards 24/7.

We are sorry but cheques cannot be accepted.

Your products will be dispatched to you once payment has cleared into the specified Furry Souls bank account. Furry Souls reserves the right to decline any payment that is believed to be fraudulent.

International customers

For orders placed outside Australia we accept online payment through Pay Pal using your credit card only. All transactions are in Australian dollars (AUD$).

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[accordion-item title=”Home Euthanasia”]

Having your pet put to sleep is difficult for the whole family and can be one of the most difficult things to do. You may want to call on a Vet to come to your house to put your pet to sleep in their familiar and loving surroundings. This can be less stressful for your pet and may make the process more calming and personal for everyone.

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[accordion-item title=”Wholesale Freight and Delivery”]

Freight charges are not included in the wholesale prices. These charges are seperate and need to be paid by the wholesale client upon receipt of order.

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[accordion-item title=”How do I leave a Memorial to my pet?”]

To leave a Memorial and upload a photo of your pet, click on “Memorials” under the category section.

You will then see a blue heading “Create your own Pet Memorial” and you click on that link and follow the instructions.

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[accordion-item title=”How to place an order”]

You do NOT need to open an account or register with us to place an order.

To order from our site, simply click on the urn you wish to buy, choose the size of your urn and follow checkout procedures.

Only wholesale customers are required to open an account with Furry Souls.

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[accordion-item title=”Grief Counselling”]

Losing a pet can be just as difficult as losing a family member. The grief is unimaginable and we are never quite prepared to deal with the loss of our cherished companion.

We highly recommend using the services of a professional grief counselling service to assist you, your family or children with dealing with loss.

Kevin McNamara is a Grief Coach, Author and Funeral Celebrant living in Australia.

He offers Grief Coaching via Skype and has clients interstate and around the world. He can help you move through your grief to a place of inner peace.

His book ‘Do I Have to Cry to Say Goodbye?’ Tells the story of his life and dealing with the death of his daughter to SIDS. He is a caring and compassionate Funeral Celebrant.

Our Wonderful Pets

This site was created by Dr Katrina Warren after losing her best friend and companion Toby and her beautiful cat Milly.

She created this site for people whose pets are elderly, ill or whose lives end suddenly and who are experiencing similar loss and grief. You can share your stories and tributes, read expert advice and honour the lives of your special pet.

Our Wonder Pets offer all the resources you will need when dealing with the loss of a pet.

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[accordion-item title=”Wholesale Registration”]

Wholesale Registration is available for retail businesses including pet shops, veterinary clinics, crematoriums and other associated businesses. Please email us to complete a Wholesale Registration.

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[accordion-item title=”How secure is my payment and personal information?”]

At Furry Souls, your security while shopping with us online is a priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times. To verify you are on a secure page look for a padlock icon in your browser, this verifies the authenticity and integrity of our website security.

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Frequently Asked Questions

Phone (03) 5281 7239 or (03) 5281 7153

Should you require our services:

We are sorry but cheques cannot be accepted.

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