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Dear Janine

Just wanted to say a late and very big “thank you” for the order that I received/the excellent service you provide. Everything from communication to fast postage to the very touching note you included with the urn was something really special that will not be forgotten. I will definitely recommend Furry Souls for pet memorial needs to anyone who needs this service.
Many, many thanks again,

Hi Janine
We received the parcel from courier the very next day that the order was placed. My husband and I are very pleased with the promptness of your services . The urn is so beautifully and delicately wrapped. We greatly appreciates the little note of condolences, the message is comforting. Thank you Janine for showing such kind sensitivity in our time of loss and grieve. But knowing now that our little beloved will be placed resting in a beautiful urn and just having him being close to us all the time again means all the world to us. Rest your soul in peace, my darling Tyrone.
Many Thanks
Lisa and Johnny

Dear Janine and Furry Souls Team

Thank you so much for the prompt delivery of the urn. It arrived today and less than 24 hours after we ordered it.
My husband and I paid a lot of money for our beloved 15 year old German Short Haired Pointer to be cremated. His remains were returned to us in a cheap and tacky metal box with a receipt.

What a difference it was dealing with Furry Souls. The urn arrived with an acknowledgement of a sad loss, a beautiful urn and tasteful packaging. The order was handled with the utmost efficiency, promptness and sensitivity.
Well done and thank you. I can tell you that it makes a difference and helps with a sad loss..

I would also like to compliment you on your range of products. There are many websites selling pet urns. Your selection impressed us as being tasteful, elegant and lovely enough to have on display in the home without being maudlin
Helen and Knut,

Hi Janine

Thanks so much for your prompt communication and delivery of the urn.  We are delighted with the beautiful urn – it has been engraved and sits on our coffee table.  Many people have been moved to tears when they see how beautiful it is and knowing that it contains a very dear member of our family.  It seems very fitting for our wee Flossie.

Grief is a process but it is helped so much more by people like you and the service you provide.  We miss Flossie heaps, but are grateful for the 6 ½ years we had with her.

Thanks again

Leanne Kennedy N.Z.

Hi Janine,

Thankyou again for your kind thoughts and of course the incredible service you provide. The urn was here the following day and it will take pride of place next to our dear Pippen.We sure have had a bad year that’s for sure now losing our gorgeous dog of nearly 17yrs in George.

He was in pain and discomfort towards the end of his life and it was so hard to have to let him go but we have taken a lot of comfort in knowing he is now pain free and in a better place.

We will certainly add him to your memorial site soon. We were reading it the other day and there are so many wonderful tributes by loving owners, they really make it quite emotional just reading them and seeing their pictures. It’s a great idea to have this kind of thing on your site, you’ve done really well here.

Anyway thank you so much again for your kind thoughts oh and the card you sent with the urn too. The poem touched us so much we plan to include it in a tribute we are making for George to hang in our home.

Kindest regards,

Steven & Josie, Victoria

Hi Janine, just wanted to let you know that the urn was delivered this morning & we’re really happy with it.  Our vet transferred Minka’s ashes into the urn this afternoon & it is now surrounded by my angel collection, right next to the casket containing the ashes of her companion Pippin.  It is a beautiful container & I’m sure , in time, I’ll be able to look at it & admire it’s beauty.  I’d like to thank you very much for the lovely words on the card you enclosed with my order – too often the passing of our furry friends is downplayed & even dismissed which is incomprehensible to me.  Thank you so much for your help & kindness & I won’t hesitate to call on you again if needed (just not too soon hopefully). With my very best wishes, Robyn, Victoria.

Hi Janine,

I just wanted to thank you for the gorgeous urn that Larry is now peacefully resting in. Also I wanted to thank you for recommending us to Caroline. What an absolute angel. You both made what is a distressing time that little bit easier and for that, Gene and I cannot thank you enough.

Keep up the fantastic work and thank you again.

Lauren & Gene, Victoria

Hi Janine,

I just wanted to say thankyou very much for everything. The urn I received was so beautiful and was sent to me so promptly. Also the card you sent was much appreciated. I will definately be dealing with you again when the time arises.

Many thanks,

Angela, NSW

Thank you Janine

I have had good service from companies found on the internet, but never, ever, had a same day delivery.

If I can get on my hobbyhorse for a moment, retail stores are not, in my opinion, losing business because of cheaper prices on the internet, but because they don’t have any real interest in looking after their customers. You are a case in point, so, thank you for your thoughts, and thank you very much for the prompt service.


John, Victoria

Thank you Janine,

I was surprised to receive the keepsake so quickly but extremely pleased – it is just beautiful – so lovely to hold – my beautiful old girl Allie died on 24/3 at 19 years of age –

My beauty will be well honoured in your beautiful creation.

Thank you for caring about companion animals and their humans…

Sharon, St Kilda West

Dear Janine,

Thank you for your card and well wishes.

I love the urn and I’m so glad you’ve made them available in Melbourne.

I am certainly finding comfort in knowing he is close by.

Joanne Chia, Victoria

Hi Janine, Newhaven received the urn this morning and I picked it up this afternoon.

We are very happy with it and I had it engraved on my way home today, so its nice to have ”Iris” back with us now.

Thank you for all your help and the lovely card.

Greg, QLD



Thank you so very much for the incredibly prompt service by the way (twice!).

again truly amazing service and very much appreciated by us all.

We really love the urn, it will provide a lovely lasting memory for us of Pippen.

Any way thanks everso much again for the great service, and the lovely card sent with the urn also.

Steven & Josie Ocean Grove

Hi Janine,

I just wanted to let you know that the urn has just arrived and it’s really beautiful! Actually a friend called in the same time we were opening the package and he couldn’t stop talking about it.

Thank you for the card that was very thoughtful.

Once again thank you so much.

Sharon S.A.

Hi Janine,

Just wanted to drop you a couple of lines to let you know that we got the urn yesterday and my partner and I were so happy with it. It is even nicer than the pictures which doesnt often happen these days. So thankyou cos now I am happy that Skully has a nice place in our house to be remembered by.



I just wanted to thank you for all your help you gave me and my family when i needed to pick a urn for my dog. I am so happy with the urn, I also wanted to say you do a wonderful job.

Brenda Vic

Dear Janine,

Just wanted to thank you for your kind words. I recieved the urn for my dog Bella’s ashes.

It’s very striking and beautiful and really seems to suit her personality.

So thankyou very much. It means a lot that someone else knows and understands the sadness of such a loss.

I miss her every day but I do feel a sense of comfort when I see her urn.



Hello Janine,

Thank you so much for your prompt service…….I haven’t seen the little urn as yet as I had it sent to my parents place but Mum and Dad were really happy with it and touched by your kind words as well………

I really appreciate it and thank you once again…………..

Kindest Regards

Shari NSW

Hi Janine,

Just wanted to say that we absolutely love the urns and the sympathy card for Bonnie with the very emotional poem was such a beautiful touch and a few more tears were shed.

Thank you again for your genuine compassion and your wonderful service, very much appreciated.

All the very best to you and Morgan.

Kindest regards

Sue, Brett and Liam S.A.

Thank u very much Janine for the heart shaped keepsake. I got it today and was touched and especially for the sympathy card too. Its nice to have someone that understands what us animal lovers love to do for our pets to give them the best resting place they deserve. Thank u once again, much appreciate it with rainbow bliss.

Kelly, Vic

Hello Janine,

The urn is beautiful – we took it to the cremation people yesterday, and we hope to have Tara back home by the end of the week.

Thankyou for your lovely card, and for the compassion you have shown to us during such a difficult time.


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